Our Cancellation Policy
At WHEATIEB, we understand that circumstances may arise where you need to cancel an order. We strive to provide a hassle-free cancellation process while maintaining fairness and transparency. Please review our Cancellation Policy outlined below:
Order Cancellation Period:
You may cancel your order within 1-2 days of placing it. After this period, the order may have already been processed and prepared for shipment.
How to Cancel an Order:
To cancel an order, log in to your account on our website and navigate to the “Order History” section. Find the specific order you wish to cancel and follow the provided cancellation instructions. If you encounter any issues, please contact our customer support team for assistance.
Cancellation Eligibility:
Cancellation eligibility depends on the status of your order. Orders that have already been shipped or are in the process of being prepared for shipment may not be canceled. Please reach out to our customer support for clarification on the status of your order.
Refund Process:
If your order is eligible for cancellation and you have already made a payment, we will process a refund to your original payment method. Please allow 7-8 days for the refund to reflect in your account. Note that any applicable fees may be deducted from the refund amount.
Changes to Cancellation Policy:
WHEATIEB reserves the right to modify or change the Cancellation Policy at any time without prior notice. Any changes will be effective immediately and will apply to all orders placed after the modification date.
Contacting Customer Support:
If you encounter difficulties or have questions regarding the cancellation process, please contact our customer support team promptly. We are here to assist you and ensure a smooth experience.
Exceptions:
WHEATIEB reserves the right to refuse or limit cancellations in exceptional circumstances, such as during peak sale periods or for customized/personalized items. Any exceptions to the cancellation policy will be communicated clearly.
Notification of Changes:
Any changes to our Cancellation Policy will be communicated through our website. It is your responsibility to review the policy periodically for updates.
By placing an order with WHEATIEB, you acknowledge and agree to comply with the terms outlined in our Cancellation Policy. If you have any questions or concerns, please contact our customer support team for assistance.
Thank you for choosing WHEATIEB. Your satisfaction is important to us, and we appreciate your understanding of our cancellation process.